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Needing some support? Connect with us and we’ll help where we can!
0860 53 67 97
customer-care@johndorys.co.za
FAQs
App Ordering - Collection
Loyalty & App
Gift Vouchers
Customer Support
App Ordering - Collection
Loyalty & App
Gift Vouchers
Customer Support
App Ordering - Collection
Will I have to link my credit/debit card again if I want to order using Click and Collect?
Loyalty & App
What is the John’s Club?
What are the benefits of the John Dory’s App and being a John Dory’s Loyalty member?
Where can I download the new John Dory’s App?
I have downloaded the John Dory’s App; how do I sign in?
I have verified my details, but I am unable to sign up/sign in.
My details changed, what do I do?
I am not receiving the Verification SMS.
How long does it take for my points to reflect on my profile?
How do I check my points balance?
How do I accumulate points on my John Dory’s Rewards Profile?
Gift Vouchers
Will I lose my points and vouchers?
Can I use my vouchers when ordering for collection via the App?
What if the bill comes to less than R50 and I ask to redeem a John Dory’s Meal Voucher and get a change?
Who can redeem John Dory’s Rewards vouchers?
Can I tip my waiter with my John Dory’s Rewards Voucher?
What if I have more than one John Dory’s Rewards Voucher and I want to use all of them?
How long are my John Dory’s Rewards Vouchers valid for?
When redeeming a John Dory’s Rewards Voucher, do I still earn points?
Customer Support
What details are required when contacting John Dory’s Customer Care?
Can I delete my John Dory’s Rewards Profile?
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