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FAQs

App Ordering - CollectionLoyalty & AppGift VouchersCustomer Support

App Ordering - Collection

Will I have to link my credit/debit card again if I want to order using Click and Collect?

Loyalty & App

What is the John’s Club?

What are the benefits of the John Dory’s App and being a John Dory’s Loyalty member?

Where can I download the new John Dory’s App?

I have downloaded the John Dory’s App; how do I sign in?

I have verified my details, but I am unable to sign up/sign in.

My details changed, what do I do?

I am not receiving the Verification SMS.

How long does it take for my points to reflect on my profile?

How do I check my points balance?

How do I accumulate points on my John Dory’s Rewards Profile?

Gift Vouchers

Will I lose my points and vouchers?

Can I use my vouchers when ordering for collection via the App?

What if the bill comes to less than R50 and I ask to redeem a John Dory’s Meal Voucher and get a change?

Who can redeem John Dory’s Rewards vouchers?

Can I tip my waiter with my John Dory’s Rewards Voucher?

What if I have more than one John Dory’s Rewards Voucher and I want to use all of them?

How long are my John Dory’s Rewards Vouchers valid for?

When redeeming a John Dory’s Rewards Voucher, do I still earn points?

Customer Support

What details are required when contacting John Dory’s Customer Care?

Can I delete my John Dory’s Rewards Profile?

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